Privacy Policy

1. Introduction

Track My Tour ("we", "us", or "our") operates the trackmytour.in website and the Track My Tour platform, including the Driver App (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We may collect the following personal information when you register for or use our Service:

• Name, email address, phone number, and business details
• Billing information including GST Identification Number (GSTIN) and PAN
• Login credentials and account preferences
• Driver details including licence information and contact details

Usage & Device Data

• IP address, browser type, operating system, and device identifiers
• Pages visited, features used, and interaction patterns
• GPS and location data (Driver App) for real-time tracking functionality
• Log data and analytics information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process bookings, invoices, and payments
• Enable real-time GPS tracking and route optimisation
• Send transactional notifications (booking confirmations, duty slips, invoices)
• Provide customer support and respond to enquiries
• Generate analytics and reports for your business operations
• Comply with legal obligations including GST and tax regulations
• Detect and prevent fraud or unauthorised access

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, and communication (e.g., cloud infrastructure, SMS/email providers)
• Business Partners: When you use integrations or connect third-party services through our platform
• Legal Authorities: When required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain data as necessary to comply with legal obligations (including GST record-keeping requirements), resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for data processing where consent is the legal basis
• Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at support@trackmytour.in.

8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@trackmytour.in